Refund policy
Refund & Return Policy
At Genesis Essentials, we are committed to providing a transparent and fair shopping experience. Please review our policy below to understand your rights and options.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
To initiate a return, contact us at helpatgenesis@gmail.com with your order number and reason for return. We will provide instructions on how to proceed.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
You must provide clear photo or video evidence of the issue.
Once reviewed and approved, you may choose between:
- A full refund, or
- A replacement item at no additional cost
Refunds
After your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Processing time is 5–10 business days (depending on your bank or payment provider)
Return Shipping
We cover the cost of return shipping for approved returns. Return instructions will be provided after your request is accepted.
Order Cancellations
Orders can be canceled within 24 hours of purchase.
After this period, orders may have already been processed or shipped and cannot be canceled.
Shipping & Delivery
- Estimated delivery time: 3–7 business days
- Please note that delivery times are estimates and may vary due to external factors such as carrier delays or high demand
Non-Returnable Items
We do not accept returns for:
- Items that have been used or worn
- Items not returned in their original condition and packaging
Contact Information
If you have any questions or need assistance, please contact us:
Important Notes (Transparency)
- We do not guarantee delivery dates
- Refunds are only issued after returns are approved and/or received (unless the item is confirmed defective)
- We reserve the right to deny returns that do not meet the conditions above