Return & Refund Policy

Last Updated: August 27, 2026

At Genesis Essentials, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

1. 30-Day Return Policy

You have 30 days from the date your order is delivered to contact us and request a return.

To be eligible for a return, the item must be in reasonable condition and must not have been damaged as a result of misuse, improper handling, or intentional damage.

Certain products may have additional return requirements based on their nature or condition.

2. How to Request a Return

To request a return, contact us at:

support.genesis1@gmail.com

Please include:

• Your full name

• Order number

• Reason for the return

• Photos of the product when applicable

Do not send an item back without first contacting us and receiving return instructions.

3. Return Shipping

Unless the return is the result of an incorrect, damaged, or defective item sent by Genesis Essentials, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the order was incorrect or defective due to our error.

4. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support.genesis1@gmail.com.

We may request photographs or other information to help us determine the appropriate resolution.

If the issue resulted from an error on our part, we may provide a replacement or refund and may cover the applicable return shipping costs.

5. Opened or Used Products

Opened or used products may be eligible for a return as long as they are not damaged through misuse and otherwise satisfy the requirements of this policy.

Products that have been substantially damaged, altered, or misused may not qualify for a refund.

6. 30-Day Money-Back Guarantee

Genesis Essentials offers a 30-day money-back guarantee on eligible purchases.

To qualify, you must contact us within 30 days of delivery and comply with the return requirements outlined in this policy.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

8. Exchanges

We do not guarantee exchanges. Depending on the circumstances and product availability, Genesis Essentials may offer a replacement, store credit, or refund at its discretion.

9. Non-Returnable Situations

A return or refund may be denied when:

• The 30-day return period has expired.

• The product was damaged through misuse or intentional damage.

• The product has been materially altered.

• The customer cannot provide sufficient order information.

• The return does not meet the requirements of this policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

10. Contact Us

For return or refund questions, contact:

Genesis Essentials
Email: support.genesis1@gmail.com

Our customer support team is available 24/7 and typically responds within 24–48 hours.