Shipping policy

Shipping Policy

Last Updated: August 27, 2026

Thank you for shopping with Genesis Essentials. We are committed to providing a smooth and reliable shopping experience.

1. Where We Ship

Genesis Essentials ships orders worldwide.

Orders are shipped from the United States to the shipping address provided during checkout.

Please make sure your shipping information is accurate before completing your order. Genesis Essentials is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are generally not processed or shipped on weekends or U.S. holidays. Processing times may occasionally take longer during periods of unusually high order volume.

Once your order has been shipped, you will receive tracking information by email when available.

3. Shipping Times

Estimated shipping time is approximately 1–5 business days after processing.

These are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside of our control.

International orders may take longer than the estimated timeframe due to customs or import processing.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the shipping destination, order, and available shipping options.

Any applicable shipping charges will be shown before you complete your purchase.

5. Order Tracking

Tracking information will be provided by email once your order has shipped and tracking information becomes available.

Please allow some time for tracking information to update after your package has been shipped.

6. International Orders, Customs & Duties

Customers ordering outside the United States may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their destination country.

Genesis Essentials does not control these charges and cannot guarantee the amount of any applicable customs or import fees.

Customers are responsible for complying with the laws and import requirements of their destination country.

7. Delayed, Lost, or Stolen Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

Genesis Essentials is not responsible for delays caused by shipping carriers, customs, weather, natural disasters, holidays, incorrect addresses, or other circumstances outside our reasonable control.

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier. You may also contact us at support.genesis1@gmail.com so we can assist you.

8. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an incorrect address after placing an order, contact us as soon as possible at support.genesis1@gmail.com. We will attempt to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.